Insights: Banking Process Automation, BI & the Cloud to Modernize Operations

Insights: Banking Process Automation, BI & the Cloud to Modernize Operations

Insights

Banking Process Automation, BI & the Cloud to Modernize Operations

Banking IT professionals estimate most of the industry’s business-critical technology systems are, on average, about 30 years old. This requires a considerable amount of manual processes and patchwork upgrades to keep up with changing security concerns and evolving regulations. The only way to efficiently counteract these ill-advised fixes is to implement strategic Banking Process Automation. 

In this Financial Services Spotlight, DISYS discusses challenges in data security, legacy system upgrades, regulatory compliance and the threat fintech poses on traditional banking transactions. We also talk about the evolving need of top-notch customer service amidst a consumer base that demands access to their financial information anytime, anywhere.

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Case Study: Email Chatbot for Large Energy Company

Case Study: Email Chatbot for Large Energy Company

Case Studies

Case Study: Email Chatbot for Large Energy Company

An Email Chatbot proof-of-concept showcased an easy-to-use process that would ensure high, seamless adoption among employees.

Client: The largest generator of electricity from natural gas and geothermal resources in the United States, with operations in competitive power markets.
notifications. And the solution also reduced manual verification and scans of each SLA breach and failed transactions.

Solution: Email Chatbot Automation

The Issues: The client was unable to capture the performance metrics from hundreds of energy and power turbines properly, due to the utilization of several unilateral systems.  While the client employed live APIs and web services to catalog the metrics, usage adoption across all platforms was problematic. The client’s current systems created several information silos, that did not communicate with each other, causing barriers for data interpretation. ... Read the Full Case Study Below.

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McLean, VA 22102
www.DISYS.com

Case Study: BOT Maintenance and Development With Botalyzer

Case Study: BOT Maintenance and Development With Botalyzer

Case Studies

Case Study: BOT Maintenance and Development With Botalyzer

As part of an automation initiative, the client established a Center of Excellence and developed several BOTs to automate key processes. As more and more processes were being automated, the CoE’s capacity to support existing and new initiatives were strained. They experienced frequent BOT failures and needed a solution to improve the efficiency and performance of their bots. DISYS was engaged to support and maintain all production BOTs.

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McLean, VA 22102
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Press Release: DISYS Automation Expertise Prevalent With $200M in New Business

Press Release: DISYS Automation Expertise Prevalent With $200M in New Business

Press Release

Press Release: DISYS Automation Expertise Prevalent With Acquisition of $200 Million in New Business

MCLEAN, VA – Further establishing it's automation expertise and as a firm with solutions geared towards impacting every industry, Digital Intelligence Systems, LLC (DISYS) has acquired more than $200M of new business from 4 flagship accounts within the second quarter of 2017.

“DISYS is winning business because we spend time understanding the needs and growth strategies of our potential clients,” said Ahmar Abbas, Vice President of Global Services at DISYS. “Understanding these needs places DISYS in a unique position to not only staff deficiencies when necessary but also provide solutions to help clients move to continue towards growth.”

These new accounts – worldwide leaders in healthcare, transportation, energy and technology – will utilize DISYS services spanning a large spectrum of the company’s offerings – including voice services, data center management, network solutions, program management and its Salesforce, Tableau and SAP expertise.

Also the DISYS Automation Center of Excellence will play a big role in helping these clients achieve their business goals and increase productivity through innovative automation.

“DISYS understands automation is the key to process improvement and cost savings within organizations across every industry,” Abbas said. “Our time and investment ensuring we are an automation leader is a direct result of our desire to help clients accelerate their productivity and continue to lead.”

In late 2016, DISYS launched its revamped Automation Center of Excellence (ACE) which expanded upon its commitment to lead the way in automation excellence. This strategic maneuver has received notice by the media – including Control Engineering and Bank News. It has also spawned the collaboration and publishing of automation whitepapers, multiple case studies and expert informational postings touching on the role of chatbots within automation, automation security concerns within multiple industries, reasons to employ automation and an overview piece on creating an automation roadmap.

While DISYS leadership is proud of the role the company’s automation expertise played in the acquisition of the 4 big win accounts it also recognizes the company’s worldwide reach and its extensive Global Services offerings tipped the scale in DISYS’ favor.

“DISYS has proven itself to be a global organization meeting every need within a client’s organization,” Abbas said. “With our fingers on the pulse of every industry’s needs and concerns, we will continue to lead in ground-breaking solutions to help our clients achieve their goals.”

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Corporate Headquarters

8270 Greensboro Drive
Suite 1000
McLean, VA 22102
www.DISYS.com

Article: Two Chatbot Categories Define Growing Segment of Artificial Communication

Article: Two Chatbot Categories Define Growing Segment of Artificial Communication

Insights

Two Chatbot Categories Define Growing Segment of Artificial Communication

Chatbots have been on the communications scene since the early days of Instant Messaging.

Early uses included virtual entertainment; spawning simple answers to user-submitted questions – activated via screenname within one of several online messaging platforms (like AOL Instant Message within the AOL service or its web-based version, AIM).

These bots, now known as declarative, or task-oriented bots, delivered canned information based on specific rules set on the backend, spawned by a user’s questions. In the early days, they lacked flexibility, depending on specific entry commands that had little room for interpretation or variety. They were updated by programmers and editorial teams on a regular basis to refresh responses or add additional functionality – including pertinent news and information – and later, in-chat gaming.

And while rudimentary in their initial iterations, these simple-use chatbots set the stage for the advancement of enhanced communication within messaging products throughout the digital space – whether built into software or in the public domain for universal use.

Chatbots have become standard across multiple industries, meeting the needs of consumers across nearly every iteration of online tasking. Banking, purchases, weather, news and more all are served up in quick-hit format to a hungry audience, expecting immediate responses and rewards.

In fact, according to Business Insider, 44 percent of consumers surveyed in 2016 prefer interacting with Chatbots over humans for customer relations – an increase of 4 percent since 2015.

As Artificial Intelligence technology expands, the prospect of smarter, more interactive Chatbots has given way to the ever-expanding possibility beyond a Chatbot’s initial, declarative use. Arguably, some predict Chatbots will take the place of mobile applications as the main means for consumers receiving important, daily information.

According to AdAge, "Chatbots will replace the search window and there will be a rapid decline in app usage. In the last three (3) years, we have gone from brands' desire to have mobile-friendly websites, then apps, and [we] now expect to see app activity get cannibalized by bots."

In the top-level, generic understanding of chatbots, this communication tool falls into two (2) simple categories: Task-oriented chatbots (declarative) and Data-driven & Predictive Chatbots (conversational).

Understanding these two (2) categories clears the way for businesses to understand what type of bot application is best-suited for a business and its consumers.

Task-Oriented, Declarative Chatbots
As the most common chatbot use to date, the Declarative Chatbot is described as an interactive Frequently Asked Questions (FAQ) tool that responds with preprogrammed, predetermined ‘if’ and ‘then’ conditional statements – or rules programming.

Declarative Bots adapt to the demands of a user-initiated query and serve up automated responses and conversational menus to further assist and engage its human user. One of the simplest ways to think about a declarative chatbot is as the curator of interactive information – not necessarily  in-depth conversation.

In short, declarative bots are a conversation moderator, giving responses based on information supplied on the back-end that is either discovered through its connection to other platforms or its database of responses.

Some of today’s most popular declarative chatbots include interactive chat sports information, movie ticket purchasing bots and food-ordering/delivery bots. By connecting to programs/software these organizations already use, businesses have created a direct experience that no longer requires funneling through several channels to provide the consumer with meaningful information – it is instantaneous, efficient and maintains buyer satisfaction.

Based on its most popular uses, declarative chatbots are highly specialized, structured interactions and achieve great success in the support and services industries. Their interactions can be analyzed through in-depth reporting based on use and adapted with programming enhancements on the backend.

Data-Driven, Predictive Conversational Chatbots
Arguably the latest, most popular iterations of successful data-driven, predictive chatbots can be found in Amazon’s Alexa or Google Assistant.

The data-driven, predictive conversation chatbot can monitor data, calculate intent, initiate conversation and are – amazingly enough – culturally aware. These bots adapt as new information is developed – they intuitively stay current with relevant information – as long as the internet keeps growing, so does their database of limitless knowledge.

Conversational bots utilize user personalization based on profiles and past behavior to customize a simulated relationship with its user in order to garner further utility and dependability. One might say it is attempting to build ‘trust’ to ensure its further use and dependability. Conversational chatbots of this magnitude are designed and programmed to become an in-home, irreplaceable tool of value and ease.

The beauty of a predictive, conversational chatbot is in the complexity of its use of natural language processing and machine learning. These attributes give it a sense of ‘personality’ and ‘friendliness,’ attempting to set users free to make inquiries at unpredictable intervals, based on when interaction is engaged – available 24/7 and always ready to respond.

Through the use of predictive, artificial intelligence, an ability to collect an evolving set of analytic data and storing dynamic user interface information, conversational chatbots depend on Big Data to collect data across all use cases so updates can be developed and deployed.

In such a complicated, growing form of technology, these two (2) simple breakdowns define an entire specialty within artificial intelligence that is quickly redefining conversation & interaction at unprecedented levels and it shows no sign of stopping.

About DISYS:
Digital Intelligence Systems, LLC (DISYS) is reinforcing its commitment to helping clients Accelerate Productivity with its expanded, reimagined Automation Center of Excellence (ACE).

The Automation Center of Excellence is a development and services hub creating custom client solutions around Robotics Process Automation (RPA) and Scripting & Automation Testing best practices. ACE’s core purpose is to help clients reduce cost while increasing productivity and reaching key business goals in a more efficient, timely manner. ACE is home to Automation experts and industry thought leaders who are committed to reinventing the way businesses perform daily tasks.

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Process Automation Allows Replacement of Old, Patchwork Systems

Process Automation Allows Replacement of Old, Patchwork Systems

Insights

MidStream Business: Improving Technology, Process Automation Allows Industry to Replace Old, Patchwork Systems

The profound effect of process automation on the oil and gas industry will continue being felt as there is no sign of slowing—evidenced by many of the industry’s largest firms dedicating the majority of current information technology (IT) budgets to comprehensive automation strategies that optimize performance.

Many of today’s oil and gas companies were built upon a foundation fashioned when resources were slim and speed to market was king. During these early times, demand was high and resources were hard to develop. As the complexity of the industry’s organizations increased, centralized functions were regularly built on top of already aging infrastructure and eventually resulted in lagging productivity that, many times, compounded on itself. .... Read the full article below or visit MidStream Business to find out more. Then discover the full suite of services DISYS employs within the Energy Sector.

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